My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary.
Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: [email protected] Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: [email protected] Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar <[email protected]> wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
