Hi Akshay, I will take a look at your recommendation and see if it is better than what I can up with. Basically I defaulted the Location Company to the company all user belong, the Operating Company. Now the WO display in the console but I may have caused other issues yet uncovered :)
Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of itsm.support Sent: Friday, June 14, 2013 12:45 AM To: [email protected] Subject: Re: Work Order Console issue ** Hi Mark, Please check below details for your issue: Cause: When we open WO Console, an Active Link 'WOI:WOC:ServiceCall_0_Initialized' sets COMPANY field with value of company name of user currently logged in (in our case - Company A). Click 'More Filters' link on WO Console RHS top. Click the contacts tab and check the Company Name in field Company (Requested By section) [cid:[email protected]] When you clear this field and click on Apply (you can also click on Clear All button directly besides Apply), the Work Order Ticket for Company B will reflect in the WO Console table. However, there is a defect in this too. When you select another company in the drop-down list, no value appears on the WO console. This is because of an Active Link which builds the qualification for the WO Console Table field. The ACTL name is 'WOI:WOC:AdvancedQBE_Build_RQBCompany'. Changes required: ACTL Name : WOI:WOC:AdvancedQBE_Build_RQBCompany Action: Set Fields Value Field: Old value - (($z1D_AdvancedQBE$ + " AND 'Company' = """) + $Company$) + """" Corrected Value - (($z1D_AdvancedQBE$ + " AND 'Customer Company' = """) + $Company$) + """" This will resolve the issue. -- Regards, Akshay Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email]<http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=node&node=7583733&i=0> || Web Site: www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs http://twitter.com/#!/vyomlabs<http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 9:30 PM To: [email protected]<mailto:[email protected]> Subject: Work Order Console issue ** Hi All, I am attempting to create Work Orders on a scheduled basis. I have a form that holds the company, work to be done and when the Work Order is to be created. Then I have an escalation that creates the Work Order. This part works fine and the Work Order is displayed in the Overview Console. If I created the Work Order for the Operating Company it also appears in the Work Order Console. If I create the Work Order for a Customer Company the WO does not appear in the WO Console. I have printed out the work orders and compared field by field and can't find any significant difference other than the Assignee Groups (112) which may have the company group number or some random group number. In the case of the Operating Company I got a random number, Customer Companies were hit and miss on company group number or random. Any thoughts ideas would greatly be appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:[email protected]] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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