I dont see any error in pluginserver logs.Plugin seems to be running. I see some errors in filter logs as well
<FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:37.0100 */ <Filter Level:0 Number Of Filters:28> Checking "DMT:DJS:ChkStepCompleted" (70) <FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > --> Passed -- perform actions <FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > 0: Set Fields <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > -WFFAPI FAIL <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE=30 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Exit code: 1 Value: <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > RPC: Timed out <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Error while performing filter action: Error 9940 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Filter "CMDB:Instance:InvokeCMDBEngine01": No enabled error handler <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7800 */ End of filter processing (phase 1) -- Operation - CREATE on BMC.CORE:BMC_Price - 000000000000000 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > -WFCE FAIL <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Application-Invoke-External-Filter bmc.cmdb.cmdbEngine ACTIONTYPE=2 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Exit code: 1 Value: <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > RPC: Timed out <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Error while performing filter action: Error 9940 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Filter "CMDB:BulkAPIProcessing": No enabled error handler <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7810 */ End of filter processing (phase 1) -- Operation - SERVICE on CMDB:BulkAPIProcessing - <NULL> <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */Canceled filter processing due to error <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > CMDBBOException occurred: ERROR (120416): An unknown error occured while trying to create a CMDB CI Instance for one of the business objects; Class : com.bmc.atrium.bol.BOPrice, Id : = OI-1e6e253e9c1542a386e24cc18b25ea4e ; Caused by: ERROR (9940): Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded; RPC: Timed out <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > **** Error while performing filter action: Error 191005 <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > **** Filter "SRD:SHR:CreateROInstanceID": No enabled error handler Thanks and Regards, Sagar Valse On Wed, Jun 19, 2013 at 11:17 AM, Parekar, Rahul <[email protected]>wrote: > ** > > Do you see any error in nePluginServer.log? Is that plugin running?**** > > ** ** > > Regards,**** > > Rahul**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Sagar Valse > *Sent:* Wednesday, 19 June 2013 10:13 AM > *To:* [email protected] > *Subject:* plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940**** > > ** ** > > ** **** > > Hi All,**** > > I am facing the timeout issue when i am trying to save a SRD.**** > > Below are the logs. > > <API > <TID: 0000000648> <RPC ID: 0000003279> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service > > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7940 > */-VER OK > <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > > <Client-RPC: 390696 > <USER: Remedy Application Service > > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+CMI > CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP > address 10.2.206.113 // :q:0.0s > <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > > <Client-RPC: 390696 > <USER: Remedy Application Service > > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+SVE > ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB > Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s > <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy > Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 > 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to > MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) > > <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy > Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 > 15:34:35.7850 */-SVE FAIL ARERROR: 9940 > <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > > <Client-RPC: 390696 > <USER: Remedy Application Service-- Impersonated by > Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 > 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 > <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service > > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF > ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from > Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s > <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service > > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7930 > */-GLEWF OK**** > > In ar.cfg the parameter CMDB-Inline-Normalization is set to T.**** > > When i change it to F the SRD gets saved.**** > > ** ** > > Thanks and Regards, > Sagar Valse**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
