There seems to be some issue in ne plugin. You should enable NE plugin debug logs and restart the ne plugin. That debug logs might give some clue for an error.
Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 11:37 AM To: [email protected] Subject: Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** I dont see any error in pluginserver logs.Plugin seems to be running. I see some errors in filter logs as well <FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:37.0100 */ <Filter Level:0 Number Of Filters:28> Checking "DMT:DJS:ChkStepCompleted" (70) <FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > --> Passed -- perform actions <FLTR> <TID: 0000004888> <RPC ID: 0000000037> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > <Overlay-Group: 1 > 0: Set Fields <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > -WFFAPI FAIL <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE=30 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Exit code: 1 Value: <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > RPC: Timed out <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Error while performing filter action: Error 9940 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Filter "CMDB:Instance:InvokeCMDBEngine01": No enabled error handler <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7800 */ End of filter processing (phase 1) -- Operation - CREATE on BMC.CORE:BMC_Price - 000000000000000 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > -WFCE FAIL <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Application-Invoke-External-Filter bmc.cmdb.cmdbEngine ACTIONTYPE=2 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Exit code: 1 Value: <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > RPC: Timed out <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Error while performing filter action: Error 9940 <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > **** Filter "CMDB:BulkAPIProcessing": No enabled error handler <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7810 */ End of filter processing (phase 1) -- Operation - SERVICE on CMDB:BulkAPIProcessing - <NULL> <FLTR> <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */Canceled filter processing due to error <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > CMDBBOException occurred: ERROR (120416): An unknown error occured while trying to create a CMDB CI Instance for one of the business objects; Class : com.bmc.atrium.bol.BOPrice, Id : = OI-1e6e253e9c1542a386e24cc18b25ea4e ; Caused by: ERROR (9940): Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded; RPC: Timed out <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > **** Error while performing filter action: Error 191005 <FLTR> <TID: 0000003036> <RPC ID: 0000003276> <Queue: Fast > <Client-RPC: 390620 > <USER: MARAKE-CONT > <Overlay-Group: 1 > **** Filter "SRD:SHR:CreateROInstanceID": No enabled error handler Thanks and Regards, Sagar Valse On Wed, Jun 19, 2013 at 11:17 AM, Parekar, Rahul <[email protected]<mailto:[email protected]>> wrote: ** Do you see any error in nePluginServer.log? Is that plugin running? Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 10:13 AM To: [email protected]<mailto:[email protected]> Subject: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. <API > <TID: 0000000648> <RPC ID: 0000003279> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7940 */-VER OK <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7930 */-GLEWF OK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
