Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:-
Please check and correct the "Reporting Working Directory" from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: [email protected] Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
