Hi Simon,
Alternatively you can also check below:
1. In Midtier Configuration Tool->Report Settings->Working directory:
Abosolute path: /ARSystemInstallDir/midtier/reports (Installation user must
have Read/Write access to directory)
2. Check and update midtier web.xml file (/ARSystem/midtier/WEB-INF):
<!-- Flag whether the report resources can only be accessed under the working
folder. Defaults to true -->
<context-param>
<param-name>WORKING_FOLDER_ACCESS_ONLY</param-name>
<param-value>false</param-value>
</context-param>
--
Regards,
Ganesh
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-----Original Message-----
From: itsm.support [mailto:[email protected]]
Sent: Wednesday, June 19, 2013 12:26 PM
To: '[email protected]'
Subject: RE: Error during processing : ARERR [9241] Cannot create report
directory
Hi Simon,
This issue is caused due to incorrect report directory path. Give proper
absolute path(from / ) according to linux like : /remedy/mid-tier/reports
for more detail visit link:-
Please check and correct the "Reporting Working Directory" from the mid-tier
configuration tool.
https://communities.bmc.com/message/311596#311596
--
Regards,
Sunil
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Simon Ellis
Sent: Wednesday, June 19, 2013 8:30 AM
To: [email protected]
Subject: Error during processing : ARERR [9241] Cannot create report directory
Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04
SP4. Having updated the mid tiers servers we get the following error message
when trying to run a report.
Error during processing : ARERR [9241] Cannot create report directory
/appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426.
Please see your administrator.
Tis is all on a linux setup. Have ensured the correct owner and group are
specified for the mid tier servers directory paths. Have also set permissions
to allow full access.
Cannot see any java out of memory errors that maybe impacting the reports being
generated. Anyone got any ideas?
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