My interfaces only runs at night so the account has a floating license. It really helps if you have applied your floating licenses to the server. Once I applied them everything started working.
Thank you for the help! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, June 19, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Chris, The error seems to indicate that the system doesn't think you are an AR System Administrator. You indicate you have the Admin group in your group list. Does this user have a Fixed license? If not, remember, the Administrator group rights are only obeyed if you have a Fixed license. If this user has a Floating or Read license, they are not an Administrator. If they do have a Fixed license, confirm that the system is recognizing them as an Administrator. For example, try running Dev Studio as this user. If you cannot, the system is not recognizing you as an Administrator so maybe something happened with their definition. Try recreating this user by removing all licensing and permissions, saving the change, then adding them back and saving. See if that doesn't correct whatever is wrong to make the user not be recognized as an Administrator. Once the user is recognized as an Administrator, this error should go away. These are my best guesses at what you should be looking at. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, June 19, 2013 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** No, single app server & single web server. I did validate that my AIE account has Administrator in the group list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 19, 2013 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.6.4 Error ** Are you in a server group? It sounds like AIE wants to be on the Admin server. Rick On Jun 19, 2013 6:19 AM, "Pargeter, Christie :CO IS" <cparg...@lhs.org> wrote: ** Hi All - we went live last night!! (Almost 4 years after going live with ITSM 7.0.3) But I have one issue. I found out that my AIE mappings aren't working on the new server and when I try to create a new mapping I am getting the following error. Set fields active link running a process failed Not AR Admin (ARERR 1603) The preceding message occurred during the execution of active link EIE:MI-ARForm_ClickCreateButton08 -- action 2. (ARNOTE 1101) I looked at this AL and have no idea why it is throwing an error. ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
