Hi listers, I want to track the IT operation function with ITSM tool, and don't know what is the best way to do it.
For instance I wan't to create a maintenance schedule like the next: For all non-critical server I want to: - Weekly review the system logs. - Monthly review the backup logs. - One time each three months, perform a back up restoration test. - Monthly review the capacity information and update the capacity records. etc. My requirement is not only to do those tasks, but also that these tasks are created periodically at the form of Incidents, Tasks or Work Orders, to ease the administrator team, follow when those tasks are done and even attach an SLA. I convinced that I'm not the first with this need and that there is an easy way to do it with the ITSM suite. How do you do it? Regards, Jose Manuel Huerta http://theremedyforit.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
