Jose, As a disclaimer, I have never tried this but I may to see how it would work. What if you created change/incident templates for what you need. Then, build an email integration to parse the email and use the templates to create your tickets. Finally, and this is the piece I have never tried, is to use the reminders feature in ITSM to send emails back to the remedy system with the correct email format that you need. Does that make sense? I am not sure how the reminders are stored but if it's just a form, maybe you can periodically import reminders into the system.
Sent from my iPhone On Jun 21, 2013, at 7:31 PM, "Jose Manuel Huerta Guillén" < [email protected]> wrote: ** Yes, but as far as I know, the schedule feature in asset management is just an statement of those tasks. I mean, It doesn't remind your team when they must do them, nor controls if those task have been done. Jose Manuel Huerta http://theremedyforit.com/ On Sat, Jun 22, 2013 at 12:31 AM, Roger Justice <[email protected]> wrote: > ** > Use the schedule feature in Asset Management, you can also create a Change > using a Change Template. You will not be able to create the other items > automatically. > > -----Original Message----- > From: Jose Manuel Huerta Gu > illén <[email protected]> > To: arslist <[email protected]> > Sent: Fri, Jun 21, 2013 6:23 pm > Subject: IT Operations with ITSM Suite > > ** > Hi listers, > > I want to track the IT operation function with ITSM tool, and don't know > what is the best way to do it. > > For instance I wan't to create a maintenance schedule like the next: > > For all non-critical server I want to: > - Weekly review the system logs. > - Monthly review the backup logs. > - One time each three months, perform a back up restoration test. > - Monthly review the capacity information and update the capacity records. > etc. > > > My requirement is not only to do those tasks, but also that these tasks > are created periodically at the form of Incidents, Tasks or Work Orders, to > ease the administrator team, follow when those tasks are done and even > attach an SLA. > > I convinced that I'm not the first with this need and that there is an > easy way to do it with the ITSM suite. How do you do it? > > Regards, > > Jose Manuel Huerta > http://theremedyforit.com/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
