HI All, I have a situation that occasionally occurs during peak submit periods. On two incidents the Incident ID and entry id are in sequence but the Submit dates are not in sequence. I have a VIP to two mid-tiers which are load balanced to 2 AR Servers in a server group. Both AR servers use the same Oracle database. The submits use the Incident Interface Create form either from a web service or an email. The web service passes through the VIP and the email goes to a mailbox on the first server in the group. Any suggestions on what might be the cause, what to check and maybe to change?
Incident #INC000000017563, entry id INC000000015438 Submit Date 6/17/2013 1:30PM - Submitted via web service Incident #INC000000017771, entry id INC000000015557 Submit Date 6/17/2013 1:28PM - Submitted via email ARS 7.6.04 SP3 ITSM 7.6.04 SP3 LINUX 5 Oracle 11 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE77E4.4CD04710] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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