Mark, The "Submit Date" is not entered until the Incident is saved; the Incident ID is assigned whether or not the Incident is ever saved to the server. You may also find that the Submit Date is later than the "Last Resolved Date" if the Incident is submitted as "Resolved"
Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, July 03, 2013 12:12 PM To: [email protected] Subject: Submit Date out of Sequence ** HI All, I have a situation that occasionally occurs during peak submit periods. On two incidents the Incident ID and entry id are in sequence but the Submit dates are not in sequence. I have a VIP to two mid-tiers which are load balanced to 2 AR Servers in a server group. Both AR servers use the same Oracle database. The submits use the Incident Interface Create form either from a web service or an email. The web service passes through the VIP and the email goes to a mailbox on the first server in the group. Any suggestions on what might be the cause, what to check and maybe to change? Incident #INC000000017563, entry id INC000000015438 Submit Date 6/17/2013 1:30PM - Submitted via web service Incident #INC000000017771, entry id INC000000015557 Submit Date 6/17/2013 1:28PM - Submitted via email ARS 7.6.04 SP3 ITSM 7.6.04 SP3 LINUX 5 Oracle 11 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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