Anyone know how BMC's support website takes incoming emails and associates them to incidents? I'm looking into how to do that, creating work info entries from incoming emails. We're on 7.5 ARS/ITSM and going to 8.X isn't an option at this time.
TIA Jim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
