Hi All, In Remedy 6.3 we have a Change Request with a maintenance tab. On that tab are the fields: Implementation Plan, Risk Advanced Testing, Test Plan, Acceptance Plan and Rollback. I also have workflow in place to force the users to fill out these fields. Now that we have moved to ITSM 7.6.04 I need to implement something similar but would prefer not to add these fields if I really don't have to do so.
In the Work Info Notes there are Work Info Types Such as Install Plan, Test Plan and Backout Plan. One thought is that if certain conditions are met, a set of filters would create the Work Info Notes. Anyone done something like this? If so how did you do it and what was the condition that executed the Work Order Notes creation? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-634-9337 new Mobile: 315-882.5360 [cid:[email protected]] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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