Good :) It was issue with email engine and we have already taken care in the latest release.
Thanks Parshuram From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dave Barber Sent: 02 August 2013 4:51 To: [email protected] Subject: Re: Email Daemon & logging ** Many thanks; I've tried amending every single logging.properties file on the server along with those suggestions. The settings are being ignored .... maybe its an issue with the v7 email engine, or possibly some other configuration on our server. On 29 July 2013 09:34, Walunjkar, Parshuram <[email protected]<mailto:[email protected]>> wrote: ** If you want only SEVERE message in the "AR Email Error Logs" form then set the level as SEVERE only. If you don't want any message in the "AR Email Error Logs" form then set the level as OFF only. To change this level setting you need to navigate to %JRE_PATH%\lib\logging.properties Open the logging.properties file. Search for com.bmc.arsys.emaildaemon.ARSystemHandler.level , if this is not there then add with appropriate log level. Hope this will help for you. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Dave Barber Sent: 23 July 2013 2:07 To: [email protected]<mailto:[email protected]> Subject: Email Daemon & logging ** Irritating issue on our 7.0.1 patch 012 server (running on Solaris against Oracle) - email logging. The AR Email Error Logs form is always being populated. I set the entries in the logging.properties file to : com.remedy.arsys.emaildaemon.level = SEVERE com.remedy.arsys.emaildaemon.ARSystemHandler.level = SEVERE So it should only be showing those messages of a SEVERE level? Yet we're still getting INFO, FINER, FINEST, etc. With the number of emails we have going through per day, thats a lot of additional database activity. I've tried a few different settings, it always seems to be ignored. Even commenting out the lines makes no difference. Is there another setting hidden somewhere in the depths of the AR System that needs to be changed? Ta Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
