Got it. I had made every change except mapping the role of Change Approver for one of the managers. I was sure I had, but had not.
Thank you! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, August 05, 2013 12:02 PM To: [email protected] Subject: Re: ITSM 7.6.04 CRQ Approvals ** Did you look in your Approval Mappings screen? App Admin Console > Custom Configuration > Change Management > Approval > Approval Mappings From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, August 05, 2013 9:46 AM To: [email protected]<mailto:[email protected]> Subject: ITSM 7.6.04 CRQ Approvals ** We have had some management shifts here and now Manager 1 is the manager of group A and Manager 2 is the manager of group B. When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2. Where all do I need to manually change the Manager name/Info. I have changed the Application CI, the Service CI, the employee profiles, where else is it??? There needs to be a wizard for this! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
