Hi Kiran, The plugin is definitely being loaded (from the plugin log) : */ARFILTERAPI Plug-In Loaded: ARSYS.ARF.WEBSERVICE version 1 */ ARPluginSetProperties defined */ ARPluginInitialization defined */ ARPluginTermination defined */ ARPluginCreateInstance defined */ ARPluginDeleteInstance defined */ ARPluginEvent undefined */ ARFilterApiCall defined
And checking processes shows the arplugin server at least "existing". Nothing untoward in the error log. arsystem 12367 12356 0 13:50:51 pts/1 0:00 grep test arsystem 25748 25730 0 14:47:40 ? 0:41 ./arplugin -s remedy-app-test-1 -i /apps/rem-app-test-1 Regards Dave On 7 August 2013 11:48, Hullule, Kiran <[email protected]> wrote: > ** > > You mentioned this is 7.0.1 version if that is the case then you don’t > expect log4_pluginsvr.xml file . as per your description you are using WSDL > it means you are using AR Webservice plugin.. you need to check in plugin > logs whether or not this webservice plugin (Alias Name: > REMEDY.ARF.WEBSERVICE) is loaded or not.. if not check Server-Plugin-Alias > parameter value… see if you can make the server name resolvable to the > client machine (for testing purpose if you are running that specific run > process using Active Link) , if you are using Filter run process then just > check the Plugin-port mentioned or not for webservice plugin alias.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Dave Barber > *Sent:* Wednesday, August 07, 2013 4:11 PM > > *To:* [email protected] > *Subject:* Re: Plugin server troubleshooting (7.01)**** > > ** ** > > ** **** > > ** ** > > Interesting, log4j_pluginsvr.xml doesn't appear to exist on any of our > test environments.**** > > The 9760 error appears when trying to run a process via the user tool > (creates a record, a filter then consumes a WSDL).**** > > ** ** > > On 6 August 2013 16:19, Grooms, Frederick W <[email protected]> > wrote:**** > > ** **** > > Java log is set from a different place {AR Install > Dir}/pluginsvr/log4j_pluginsvr.xml**** > > **** > > You also didn’t mention where you are seeing the 9760 error**** > > **** > > Fred**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Hullule, Kiran > *Sent:* Tuesday, August 06, 2013 10:11 AM > *To:* [email protected] > *Subject:* Re: Plugin server troubleshooting (7.01)**** > > **** > > ** **** > > You need to enabled plugin-log-level to “All” from server admin console. > Also check whether you have server name resolvable and plugin port is > mentioned correctly.**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Dave > Barber > *Sent:* Tuesday, August 06, 2013 8:38 PM > *To:* [email protected] > *Subject:* Plugin server troubleshooting (7.01)**** > > **** > > ** **** > > I'm rebuilding a couple of our test servers into a server group for > testing of some issues around our live migration from 7.0.1 to 7.6.04. All > environments are running on Solaris, AR 7.0.1 patch 012 and Oracle 10g.*** > * > > **** > > Server group configuration was (for the most part) easy enough, however > I'm having issues getting the plugin server running. The plugin server has > never been in regular/active use on either of these server, and awkwardly > I've never had to do any in-depth diagnosis of the plugin server (its > always worked on the live system - with the exception of the 7.6.04 > migration). So services appear to start without issue - plugin server > starts, nothing in its error log.**** > > -- STARTUP**** > > (ARNOTE 0) > ARMonitor child process (pid:25601) started. > ./arplugin > .... > Action Request System(R) Plug-In Server Version 7.0.01 Patch 012 > 201010211330 > Copyright (c) 2001 - 2006 BMC Software, Inc. > All rights reserved. > > Loaded Web Services plugin properly**** > > - arplugin log file**** > > <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3884 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Entering ARPluginInitialization > <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3890 */<ARSYS.ARDBC.CONFIGFILE> > <CONFIG> Configuration File /apps/rem-app-test-1/conf/ar.conf > <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3892 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Entering ConfigDeletePlaceHolders > (/apps/rem-app-test-1/conf/ar.conf) > <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3900 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Leaving ConfigDeletePlaceHolders > <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3902 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Leaving ARPluginInitialization > <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3968 */<ARSYS.ARDBC.LDAP> <FINEST> > Entering ARPluginCreateInstance > <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3971 */<ARSYS.ARDBC.LDAP> <FINEST> > Leaving ARPluginCreateInstance > <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3973 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Entering ARPluginCreateInstance > <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: > 000000> /* Tue Aug 06 2013 14:47:41.3975 */<ARSYS.ARDBC.CONFIGFILE> > <FINEST> Leaving ARPluginCreateInstance**** > > To be honest its driving me a bit potty - I've compared all that I know of > the configuration between one of our other environments and cannot figure > out why the plugin server is failing (we just get a message claiming "ARERR > 9760 Cannot establish a network connection to the AR System Plug-in > server". The plugin port is defined as it is on all of our other test (and > live) environments.**** > > No other logs available (no sign of the arjavaplugin log on this 7.0.1 > instance, should it be there?).**** > > Regards > > Dave**** > > **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
