And yes, the plugin-log-level is set to 100.
On 7 August 2013 15:03, Dave Barber <[email protected]> wrote: > Hi Kiran, > > The plugin is definitely being loaded (from the plugin log) : > */ARFILTERAPI Plug-In Loaded: ARSYS.ARF.WEBSERVICE version 1 > */ ARPluginSetProperties defined > */ ARPluginInitialization defined > */ ARPluginTermination defined > */ ARPluginCreateInstance defined > */ ARPluginDeleteInstance defined > */ ARPluginEvent undefined > */ ARFilterApiCall defined > > And checking processes shows the arplugin server at least "existing". > Nothing untoward in the error log. > arsystem 12367 12356 0 13:50:51 pts/1 0:00 grep test > arsystem 25748 25730 0 14:47:40 ? 0:41 ./arplugin -s > remedy-app-test-1 -i /apps/rem-app-test-1 > > Regards > > Dave > > > > On 7 August 2013 11:48, Hullule, Kiran <[email protected]> wrote: > >> ** >> >> You mentioned this is 7.0.1 version if that is the case then you don’t >> expect log4_pluginsvr.xml file . as per your description you are using WSDL >> it means you are using AR Webservice plugin.. you need to check in plugin >> logs whether or not this webservice plugin (Alias Name: >> REMEDY.ARF.WEBSERVICE) is loaded or not.. if not check Server-Plugin-Alias >> parameter value… see if you can make the server name resolvable to the >> client machine (for testing purpose if you are running that specific run >> process using Active Link) , if you are using Filter run process then just >> check the Plugin-port mentioned or not for webservice plugin alias.**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Dave Barber >> *Sent:* Wednesday, August 07, 2013 4:11 PM >> >> *To:* [email protected] >> *Subject:* Re: Plugin server troubleshooting (7.01)**** >> >> ** ** >> >> ** **** >> >> ** ** >> >> Interesting, log4j_pluginsvr.xml doesn't appear to exist on any of our >> test environments.**** >> >> The 9760 error appears when trying to run a process via the user tool >> (creates a record, a filter then consumes a WSDL).**** >> >> ** ** >> >> On 6 August 2013 16:19, Grooms, Frederick W <[email protected]> >> wrote:**** >> >> ** **** >> >> Java log is set from a different place {AR Install >> Dir}/pluginsvr/log4j_pluginsvr.xml**** >> >> **** >> >> You also didn’t mention where you are seeing the 9760 error**** >> >> **** >> >> Fred**** >> >> **** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Hullule, Kiran >> *Sent:* Tuesday, August 06, 2013 10:11 AM >> *To:* [email protected] >> *Subject:* Re: Plugin server troubleshooting (7.01)**** >> >> **** >> >> ** **** >> >> You need to enabled plugin-log-level to “All” from server admin console. >> Also check whether you have server name resolvable and plugin port is >> mentioned correctly.**** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:[email protected] <[email protected]>] *On Behalf Of *Dave >> Barber >> *Sent:* Tuesday, August 06, 2013 8:38 PM >> *To:* [email protected] >> *Subject:* Plugin server troubleshooting (7.01)**** >> >> **** >> >> ** **** >> >> I'm rebuilding a couple of our test servers into a server group for >> testing of some issues around our live migration from 7.0.1 to 7.6.04. All >> environments are running on Solaris, AR 7.0.1 patch 012 and Oracle 10g.** >> ** >> >> **** >> >> Server group configuration was (for the most part) easy enough, however >> I'm having issues getting the plugin server running. The plugin server has >> never been in regular/active use on either of these server, and awkwardly >> I've never had to do any in-depth diagnosis of the plugin server (its >> always worked on the live system - with the exception of the 7.6.04 >> migration). So services appear to start without issue - plugin server >> starts, nothing in its error log.**** >> >> -- STARTUP**** >> >> (ARNOTE 0) >> ARMonitor child process (pid:25601) started. >> ./arplugin >> .... >> Action Request System(R) Plug-In Server Version 7.0.01 Patch 012 >> 201010211330 >> Copyright (c) 2001 - 2006 BMC Software, Inc. >> All rights reserved. >> >> Loaded Web Services plugin properly**** >> >> - arplugin log file**** >> >> <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3884 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARPluginInitialization >> <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3890 >> */<ARSYS.ARDBC.CONFIGFILE> <CONFIG> Configuration File >> /apps/rem-app-test-1/conf/ar.conf >> <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3892 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ConfigDeletePlaceHolders >> (/apps/rem-app-test-1/conf/ar.conf) >> <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3900 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ConfigDeletePlaceHolders >> <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3902 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARPluginInitialization >> <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3968 */<ARSYS.ARDBC.LDAP> >> <FINEST> Entering ARPluginCreateInstance >> <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3971 */<ARSYS.ARDBC.LDAP> >> <FINEST> Leaving ARPluginCreateInstance >> <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3973 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARPluginCreateInstance >> <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3975 >> */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARPluginCreateInstance**** >> >> To be honest its driving me a bit potty - I've compared all that I know >> of the configuration between one of our other environments and cannot >> figure out why the plugin server is failing (we just get a message claiming >> "ARERR 9760 Cannot establish a network connection to the AR System Plug-in >> server". The plugin port is defined as it is on all of our other test (and >> live) environments.**** >> >> No other logs available (no sign of the arjavaplugin log on this 7.0.1 >> instance, should it be there?).**** >> >> Regards >> >> Dave**** >> >> **** >> >> **** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> >> ** ** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
