I thought I would give a little explanation for this statement..... There has been a change in the rules about what is allowed to be done in a service pack recently.
Originally, a patch or service pack could not add new features or capability to the product. It could only fix defects. This meant that any enhanced capability could not be added except in new product releases which means that to get anything that was not directly a bug fix, you had to wait for a future release and then upgrade to that release. There were many cases where minor RFEs solved problems and added significant value for customers. So, the rules were changed to allow the addition of a level of new features and capabilities. This is a GOOD thing for you. You get access to enhancements much faster and without having to upgrade to future releases. Now, the problem is that when you look at 7.6.04 sp5 which was just released and which has some enhancements that were not in the product before, the 8.1 release happened months ago. Obviously, those enhancements are not in that release because it is already shipped. All changes added to a service pack for an earlier release are rolled into the service pack process for later releases and into future product deliveries. So, the warning, if you upgrade to 7.6.04 sp5, there are going to be features and capabilities that are new to the release. If you use them, you cannot upgrade to 8.1 base release because those features and capabilities that are new ARE NOT THERE. They will all be there in the next service pack release on the 8.1 system. It is important to remind you that you are getting NEW features and NEW capabilities in this maintenance release of an older product version that are only available in appropriate maintenance releases of later product versions. If you move to an earlier version of a later release, these extra capabilities will not be present. The alternative.... go back to the rules that NO new features or enhancements or capabilities can be added to a service pack so that there is no issue of upgrading to a new release that was released before new features were added because none were added. I think you will agree that the new model is better. By the way, if you simply DO NOT USE any new feature or capability of the new service pack, you can move forward to any later version and have no issue. That is another option you have. I hope this explanation has helped, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, August 12, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** I love this statement: When you upgrade to Service Pack 5, you cannot subsequently upgrade to BMC Remedy AR System version 8.1 because Service Pack 5 contains features that would be lost after the upgrade. These features will be available in a future AR System 8.1 service pack. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 August 2013 19:19 To: arslist@ARSLIST.ORG Subject: Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product. ** That sounds a little fishy. Including Granular Overlays? I would be very surprised. On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: ** I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04. Sent from my iPhone On Aug 12, 2013, at 11:17 AM, laurent matheo <lm...@me.com<mailto:lm...@me.com>> wrote: ** The FTS architecture part looks interesting :) (backport from 8.1). On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: Anyone looked at this yet?? Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
