Good morning, I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read BMC's documentation on dealing with overlays but there is something that I'm not clear on and wanted to come to the list for assistance.
I have added five fields to CHG:Infrastructure Change. Three store data and two are trim. It's easy enough to recreate all the fields, except I assume that by dropping the overlay, there's no way to retain the data in those fields. So my options appear to be: 1) Manually and painstakingly update my overlay to look exactly like the OOtB CHG:Infrastructure Change form, but keeping my custom fields and data intact. 2) Copy all the data in those fields (along with the Infrastructure Change Number) to a temporary table, delete the overlay, quickly add back my custom fields on a new overlay, and copy the data back. Is there a better option than these two that I'm missing? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
