If you get this in the next 7 minutes you can ask BMC. https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
Hopefully they plan on covering this scenario already. Jason On Tue, Aug 13, 2013 at 7:29 AM, Pierson, Shawn < [email protected]> wrote: > ** > > Good morning,**** > > ** ** > > I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read > BMC’s documentation on dealing with overlays but there is something that > I’m not clear on and wanted to come to the list for assistance.**** > > ** ** > > I have added five fields to CHG:Infrastructure Change. Three store data > and two are trim. It’s easy enough to recreate all the fields, except I > assume that by dropping the overlay, there’s no way to retain the data in > those fields. So my options appear to be:**** > > ** ** > > **1) ** Manually and painstakingly update my overlay to look exactly > like the OOtB CHG:Infrastructure Change form, but keeping my custom fields > and data intact.**** > > **2) **Copy all the data in those fields (along with the > Infrastructure Change Number) to a temporary table, delete the overlay, > quickly add back my custom fields on a new overlay, and copy the data back. > **** > > ** ** > > Is there a better option than these two that I’m missing?**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
