Hi All, We are in the process of upgrading ARS from v5.1.2 to v8.1. We also have HD v5.6 which at this point are not thinking of upgrading as we have heavy customization. Now coming on to ARS, we also have some customizations on our core forms. While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User & Group form(s). At this point, we are still re-visiting the customizations we have to the core forms to see if we really need them. Based on the above scenarios I have couple of questions: 1. Do we still need to run BPCU to convert pre-v7.6.04 objects into overlays[as we are only upgrading ARS but not ITSM(HD)] ? 2. What would overlays help us with in our scenario, as we have ARS +ITSM (HD5.6 only) ?
Thanks again, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
