Hello Everyone, We are experiencing BFS - Blank Form Syndrome - with HPD:Help Desk.
We can open the Incident Console & see the incidents listed. But when we try to view, create or search, the body of the incident form is blank. The tool bars are there, the dark blue banner logo is across the top but the rest of the form is blank. This began happening sometime this afternoon. Only HPD:Help Desk is affected Happens with both the client & mid-tier. Happens for multiple people; not sure how many I'm assuming the worst. I've restarted the AR service twice (but not the server) No errors in arerror.log Cleared the cache on the mid-tier. Deleted the arv & arf files Deleted user preference & ar system searches preference records Removed & re-added Incident User permission Tried setting the Default Form View in the client (Tools > Options > Advanced) to "Best Practice View". This does not work. However, if I set it to a Custom View - that displays. The custom view has been in use for for almost a month in production & even longer in Test, which is not having this problem. 7.5 on a Windows 8 Server, Oracle 11g database Any help would be much appreciated! Rebecca -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
