Before rebooting the server I looked at HPD:Help Desk in Developer Studio. Everything looked OK but I added a comment to the Change History & saved it, thinking that might kick start something. No such luck.
After rebooting the server I looked at it again. All of the views were there but they were blank, except for the last custom view added. That view was OK. Thank goodness I export views when I work on a form. I imported them back in & all is good. For now. Whew. On Sat, Aug 17, 2013 at 7:40 PM, Boyd, Rebecca <[email protected]> wrote: > Hello Everyone, > > We are experiencing BFS - Blank Form Syndrome - with HPD:Help Desk. > > We can open the Incident Console & see the incidents listed. But when we > try to view, create or search, the body of the incident form is blank. The > tool bars are there, the dark blue banner logo is across the top but the > rest of the form is blank. > > This began happening sometime this afternoon. > Only HPD:Help Desk is affected > Happens with both the client & mid-tier. > Happens for multiple people; not sure how many I'm assuming the worst. > I've restarted the AR service twice (but not the server) > No errors in arerror.log > Cleared the cache on the mid-tier. > Deleted the arv & arf files > Deleted user preference & ar system searches preference records > Removed & re-added Incident User permission > Tried setting the Default Form View in the client (Tools > Options > > Advanced) to "Best Practice View". This does not work. However, if I set it > to a Custom View - that displays. The custom view has been in use for for > almost a month in production & even longer in Test, which is not having > this problem. > > 7.5 on a Windows 8 Server, Oracle 11g database > > Any help would be much appreciated! > > Rebecca > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
