We put the system in Development Cache Mode and then do our code changes at night when the system is not under a heavy load. Then after disabling DCM I flush the cache on across the mid-tiers. Normally we have no issues reported during these migrations.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raj Sent: Tuesday, September 24, 2013 10:56 AM To: [email protected] Subject: Strategy for Remedy Release & Maintenance ** Hi All, Just wanted to check with experts in here, what steps do they follow during Remedy Release/Maintenance. In the past, we usually used to do our code push during the scheduled window. But lately we been having issues with code push if we are modifying a form and at the same time user is accessing the form. Issue we noticed is the view never gets re-created, in some case we had to re-run the view DDL. Since then we started putting Remedy in Admin-Only mode which has helped us upto some extent but not entirely plus we want to avoid admin only mode as basically it transpires to kind of an outage as users are unable to login. So, wanted to check with you all in here, are there any special steps you take during remedy release or maintenance to perform code push/enhancements/bug fix/features, etc. 1. Is Admin-Only mode always needed? Can we do maintenance without putting Remedy Admin-Only mode? 2. Disable escalations - do you think we can also look into disabling escalation during maintenance and then enable it back. 3. Any other suggestions or recommendations? Please advise. Thanks, Raj _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
