1 - No, Custom objects are not available in Base
2 - Correct, as a custom application developer, you never want to be in
Base...that is BMC's realm...everything you should be doing should be done
in Best Practice mode.


On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. <rpyo...@southernco.com>wrote:

> **
>
> Got it. 2 questions: 1. So then would the original form or object still be
> in base mode? or 2. Are you saying that it shouldn’t be in base mode since
> it’s best to do everything in Best Mode so that nothing gets lost after an
> upgrade?****
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 9:02 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore****
>
> ** **
>
> ** ****
>
> No, you wouldn't want to re-create the overlay...once it is in
> 'unmodified', you want to right click it and 'Convert to Custom'....because
> it shouldn't be a base object to begin with :)****
>
> ** **
>
> On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. <rpyo...@southernco.com>
> wrote:****
>
> ** ****
>
> Yep…thanks LJ and Jason. I found some overlays in Best Mode that were
> labeled test so well I used them for that purpose…testing. At first as you
> say…I was scared to delete the Overlay fearing that I would delete the
> whole thing but then again it’s a text so what the heck. Anyway, deleted
> the overlay and then it became “unmodified”. So I am guessing for the other
> forms I need to do this to and then add updates I can go back to and create
> an overlay and I should be good to go, correct?****
>
>  ****
>
> *Thanks,*****
>
> *Ron Young*****
>
> * *****
>
> “To the world you may be one person but to one person you may be the
> world.”****
>
>  ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:34 AM****
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore****
>
>  ****
>
> ** ****
>
> Ron,****
>
> As Jason said, if you convert all of your custom objects to base before
> deleting the overlay, you won't loose them...the only things you would
> loose were base objects that were overlaid, but you wouldn't loose the
> object, just the customizations that were done in the overlay.****
>
>  ****
>
> Jason,****
>
> It is NOT possible to delete a base object from Best Practice Mode...and I
> agree...the first time I 'deleted' an overlay....was quite scary.****
>
>  ****
>
> On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller <jason.mil...@gmail.com>
> wrote:****
>
> ** ****
>
> Great you figured it out.  Correct, anything in the Overlay is lost.  You
> can convert the fields to base so they are not lost and then convert back
> to custom once you re-overly.****
>
>  ****
>
> I think "Delete" is a terrible choice for removing an overlay.  I
> mentioned it in the 7.6.03 beta but doesn't look like that went anywhere.
>  I am waiting for customers to accidentally "Delete" something like
> HPD:Help Desk in base mode.****
>
>  ****
>
> I am pretty sure you cannot delete any base objects in Best Practice mode.
>  I haven't extensively tested that theory so proceed with caution.****
>
>  ****
>
> Jason****
>
>  ****
>
> On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. <rpyo...@southernco.com>
> wrote:****
>
> ** ****
>
> Ok…I just found some dummy forms that were made a long time ago and they
> were overlaid. I went into Best Mode and then deleted the overlay. I went
> through the Remedy Dev 8 Help files and understand that any fields or
> workflow that was relating or entered on that overlay will now be lost
> correct? Hope I didn’t confuse you experts from my email below. J****
>
>  ****
>
> *Thanks,*****
>
> *Ron Young*****
>
> * *****
>
> “To the world you may be one person but to one person you may be the
> world.”****
>
>  ****
>
> *From:* Young, Ronald P.
> *Sent:* Thursday, September 26, 2013 12:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: Filter not working anymore****
>
>  ****
>
> LJ, others****
>
>  ****
>
> Question for ya from what you say below. The form in question was a
> trouble report form that was created yrs ago…so it is an origin object…Base
> mode and then this whole form was overlaid and then edited in Best Practice
> Mode. So how can I just delete the overlay all together if possible. It’s
> fine if I go back to the original and have to go back in and add the small
> stuff that’s been added. There are several fields on the form and has
> several workflows so it’s not a simple form. I would have to go through a
> lot of  fields and workflows to see what’s custom and what isn’t . Well,
> actually thinking about it…I know the other guy that was here before me
> didn’t work on Dev 8 so there is probably not much if any at all that are
> custom and then again I didn’t even know about it until here recently so I
> doubt I did any.  Learn every day! So if I am in Best Practice Mode I
> should be able to delete the form there and the original stay on the Base
> mode correct. I just don’t want to say delete and lose it all. That would
> be a nightmare!! I would like to take a lot of the forms to the original
> and start over and do it all over with Overlays and/or customs so it would
> be right. This Dev 8 and 7.6 was thrown at us at the same time and I have
> to learn it all…only 3-4 months doing this. Aigh…>LOL! Would it be best for
> me to just create form and some fields in say base mode and then create
> that to overlay in Best mode and then use that as a guinea pig to see how
> it works.****
>
>  ****
>
> ** ****
>
> Ok...go into the overlaid form, convert any object that is 'custom' to
> 'base' with a right click...save the form....delete the overlay, then right
> click and convert to custom....this will lose any changes made to the
> object in the overlay, ****
>
> but once converted back to custom, you can re-make those changes.****
>
>  ****
>
>  ****
>
> *Thanks,*****
>
> *Ron Young*****
>
> * *****
>
> “To the world you may be one person but to one person you may be the
> world.”****
>
>  ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Wednesday, September 25, 2013 12:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore****
>
>  ****
>
> ** ****
>
> Ron,****
>
> The chances of your code being overwritten by BMC is really slim to none
> unless you are using naming conventions that would be used by BMC....so
> leaving things at base doesn't really matter in that case...but
> honestly...if it is YOUR code, it should be a Custom object...if it's BMC's
> code, it should be in Base...plain and simple.****
>
>  ****
>
> On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. <rpyo...@southernco.com>
> wrote:****
>
> ** ****
>
> Wow…so is it best to work on a custom form or overlay. I watched the video
> from Kiran and understand it a little but now I am just like ok…custom or
> overlay?? I just don’t want to lose anything.****
>
>  ****
>
> *Thanks,*****
>
> *Ron Young*****
>
> * *****
>
> “To the world you may be one person but to one person you may be the
> world.”****
>
>  ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Wednesday, September 25, 2013 10:48 AM****
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore****
>
>  ****
>
> ** ****
>
> Ok...go into the overlaid form, convert any object that is 'custom' to
> 'base' with a right click...save the form....delete the overlay, then right
> click and convert to custom....****
>
>  ****
>
> this will loose any changes made to the object in the overlay, but once
> converted back to custom, you can re-make those changes.****
>
>  ****
>
> On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. <rpyo...@southernco.com>
> wrote:****
>
> Todd,All,
>
> I performed a little test...I guess to just make me feel better.
>
> I created 2 test forms...1 in Base mode which came in as Unmodified and
> then the other in Best mode which came in as Custom. I was not able to see
> the Best-Custom form in base mode..understood. I was able to go into Best
> mode and see the Base mode form and then convert it to custom which is
> good. The thing is now...how do I get the overlaid form that was in
> question at first below to a custom mode so that when I add fields, etc
> they will work correctly?****
>
>
> Thanks,
> Ron Young
>
> “To the world you may be one person but to one person you may be the
> world.”****
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
> Sent: Wednesday, September 25, 2013 8:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore****
>
> To update your custom forms and workflow in Best practice mode, you will
> need to convert them to a Custom customization type.  My guess is your
> custom forms and workflow are all set to Unmodified right now.  To convert
> them to custom, right click on the form or workflow in the object list and
> select convert to custom.  Then you will be able to update in Best practice
> mode.  I'm not certain this will work for you with a mixed version of 8.1
> developer and 7.6.4 server.  This is what I had to do but we have both 8.1
> server and developer studio.  Hope that helps some.
>
> Todd Arner
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Ron Young
> Sent: Wednesday, September 25, 2013 7:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Filter not working anymore
>
> User interface 7.6, Developer 8.1
>
> I created an active link on a form (in Base mode) that would require a
> ticket number to be inserted from the user if it were a certain type of
> ticket. Then when that ticket was closed I had a filter that would notify a
> specific group that the ticket was closed or reassigned. It worked at one
> time and now it does not. Nothing has really been changed. Don't know what
> the issue may be...any help?
>
> Also, before I took over doing the Remedy admin/dev stuff here at work
> there were numerous forms with objects already created under 7.6 I believe
> it was. Now the only way I can add another field is to do it under Base
> mode because if I am in Best mode the selections to add a field are all
> greyed out. What can I do to be able to add it in Best Mode as I would like
> to work just in Best mode because from what I have learned if I do anything
> in Base mode it may not be saved after a system update or flush. Help!?
>
> Ron
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ----------------------------------------------------------------------
> The information contained in this communication may be confidential, is
> intended only for the use of the recipient(s) named above, and may be
> legally privileged. If the reader of this message is not the intended
> recipient, you are hereby notified that any dissemination, distribution, or
> copying of this communication, or any of its contents, is strictly
> prohibited. If you have received this communication in error, please notify
> the sender immediately and destroy or delete the original message and any
> copy of it from your computer system. If you have any questions concerning
> this message, please contact the sender.
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"****
>
>  ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
>  ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
>  ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
>  ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Reply via email to