Hi,
With v7.6.04. As mentioned below I also found field 'Total Time Spent' on 'Work Order' & WOI:Work Info form. I made it visible 'true' & checked by creating one work order request, I didn't get any value in this field even request was closed. Apart from this which I found as OOTB solution is 'Actual Start date' and 'Actual end date' fields. These fields are present in 'Dates' tab/panel on Work Order form which is hidden. Even I checked for these dates by flowing one WO request, still I didn't found any values for these fields. I checked it for all status till complete,it has not asked me for any date inputs. Furthermore I didn't found any OOTB configuration that will make these date fields required while moving wo request from one status to another. Looking towards this OOTB behavior we can calculate 'Total Time Spent' based on two fields i.e.'Actual Start date' and 'Actual end date'. We need to create our own work flows which will set these two fields automatically based on conditions. We can give following conditions for 1.Status ="Assigned"----Actual Start date. 2.Status="completed"--Actual end date. and 3.'Total Time Spent'=Actual end date-Actual Start date. -- Regards, Nilesh Janjire Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, October 01, 2013 12:46 AM To: [email protected] Subject: Work Orders - Total Time ** HI All, In the Work Order is there any time functionality like in the Incident or Change? I could not any field like 'Total Time Spent' in the Work Order but did find it as not-in-view field in the WOI:Work Info. The field is also a hidden column is the Work Order Work Info table. Would prefer to use what is already there rather than create something new. If not, has anyone implemented a time tracking n Work Orders? ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company [email protected] Office: 315-634-9337 Mobile: 315-882.5360 email-Logo-031813 _____ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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