Howard,
I have not worked directly with Fonemine's MobileForce, but I am pretty sure you would require an orchestration engine between the two - one of the main reasons being Remedy's incapability of handling arrays, which most orchestration engines have no problem with. With a mobility solution especially in a communications environment, you are talking about both sending and receiving arrays, when creating appointment requests or requesting available appointment slots etc. So even though you'll have already settled on what that end solution is going to be, you'll may strongly need to consider the need for an orchestration engine such as the Atrium Orchestrator or Microsoft BizTalk to stand between the two solutions. At least evaluate the need for one if not commit a purchase, by testing your POC with and without one. I shouldn't be surprised if you face lots of difficulties without one. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Tuesday, October 08, 2013 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Fonemine's MobileForce and ITSM 7.6.4? Joe, Thanks. This choice was made without contacting me (or anyone that knows of Remedy/ITSM). My guess it that the product solves some other needs and someone from their sales department said sure we can interface with Remedy. Our goal was for next year to look at the top vendors and then do a poc. This will be interesting, Howard Sent from one of Howard's iPads On Oct 7, 2013, at 1:47 PM, Joe D'Souza <jdso...@shyle.net> wrote: ** Howard, I have not worked with Fonemine's MobileForce specifically but I worked with what could be a competing product for field force mobility, called ETAdirect from TOA Tech. TOA Tech's ETAdirect like Fonemine's MobileForce is also a cloud based solution, so not on premise, and needs the use of Web Services to communicate date back and forth. We had to include the use of an orchestration product, where the customer I worked for used Microsoft's BizTalk to orchestrate date between ETAdirect and various other apps onsite which included Remedy. There is a chance that you might have to use a similar mechanism (use of an orchestration product) to interact with Fonemine's MobileForce given that Remedy's ability to consume certain types of constructs in some web services could be limiting. The orchestration product could talk to Fonemine's MobileForce, and convey that information to Remedy and vice versa. As a result, some operations may not be real time, but could be made to look like almost real time by keeping the polling window really thin, where BizTalk processes a queue when an instant asynchronous communication is not possible. Have you'll already established that Fonemine's MobileForce, is the way to go to provide a solution to field force mobility? Or is it something that is being considered alongside with other solutions? Their engineers should be able to tell you if they were used in a similar environment. If you'll are still open on what vendor product you'll wish to use for field force mobility and would like to talk to representatives from ETAdirect, I will be more than happy to introduce you to them. Hope this information helps.. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, October 07, 2013 1:09 PM To: arslist@ARSLIST.ORG Subject: Fonemine's MobileForce and ITSM 7.6.4? All, I was just brought into a project where we are looking to use Fonemine's MobileForce with ITSM 7.6.4 and create a service request app. Since there is not a lot of info on the Fonemine's MobileForce website. So I need to ask has anyone had any dealings with Fonemine's MobileForce and ITSM 7.6.4 or even Remedy? Howard <http://www.coxenterprises.com/> <image001.gif> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) <image002.gif> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png> <image003.gif> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> <image004.gif> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. 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