Ross Have already checked for below mentioned point and i dont see any issue with the updation on the work info form for work info being added and their status changing to enable which it should one the parent is saved On 11 Oct 2013 20:03, "Mitcham, Ross" <ross_mitc...@bmc.com> wrote:
> ** > > Possibilities:**** > > **1) **Someone with access is cleaning up/deleting entries**** > > **2) **Potential application issue, Work log’s when created (during > an incident creation where unsaved), will create the Work logs in a > “Delete” state. When the parent Incident is saved, the child work logs are > updated to an “Enabled” state. There is a cleanup process that occurs that > removes these child work logs entries over X days old in a “Delete” state > (with the assumption the parent incident has been abandoned). Please at > end of day check for any work logs in a delete state with a valid parent > incident, then there is some issue**** > > ** ** > > Regards,**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair > *Sent:* Friday, October 11, 2013 9:33 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Work info getting deleted**** > > ** ** > > ** **** > > Hello listers > We are seeing some strange issue in our incident tickets in which work > info added to the tickets goes missings after some time it is created > This is a random issue and only similarity what i can see is all the > tickets were raised using templates > I think a similar issue was raised here,but wa not to find any**** > > We are on arsystem 7:6:04 patch 2 > Itsm 7:604 p2**** > > Regards > Rajesh**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
