So whats the solution? Do we have to modify the filter On 11 Oct 2013 20:22, "Fisher, David" <david_fis...@bmc.com> wrote:
> ** > > ** ** > > See KA323941**** > > ** ** > > The problem is that Filter > "HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`!" does NOT push a record to > SYS:Application Status Enabler form. This means that Filter > "INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG" cannot change the HPD:WorkLog > Status from "Delete" to "Enable" when the Incident is saved. Records are > then deleted via escalation SYS:CLN:TA@00:05-StartCleanUp.**** > > ** ** > > Christie's suggestion below is the same thing, only different (CHG -vs- > HPD).**** > > ** ** > > - Dave**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross > *Sent:* Friday, October 11, 2013 10:32 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Work info getting deleted**** > > ** ** > > ** **** > > Possibilities:**** > > **1) **Someone with access is cleaning up/deleting entries**** > > **2) **Potential application issue, Work log’s when created (during > an incident creation where unsaved), will create the Work logs in a > “Delete” state. When the parent Incident is saved, the child work logs are > updated to an “Enabled” state. There is a cleanup process that occurs that > removes these child work logs entries over X days old in a “Delete” state > (with the assumption the parent incident has been abandoned). Please at > end of day check for any work logs in a delete state with a valid parent > incident, then there is some issue**** > > ** ** > > Regards,**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair > *Sent:* Friday, October 11, 2013 9:33 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Work info getting deleted**** > > ** ** > > ** **** > > Hello listers > We are seeing some strange issue in our incident tickets in which work > info added to the tickets goes missings after some time it is created > This is a random issue and only similarity what i can see is all the > tickets were raised using templates > I think a similar issue was raised here,but wa not to find any**** > > We are on arsystem 7:6:04 patch 2 > Itsm 7:604 p2**** > > Regards > Rajesh**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
