You may want to collect API/SQL/Filter logs & see what's happening. 7.1 is out of support so, if there is something new problem which is causing it, then we are unlikely to get much help.
However it's worth checking API/SQL/Filter logs to see where it's failing. On Tue, Oct 15, 2013 at 7:42 PM, lisa bumshteyn <[email protected]> wrote: > ** > Hi Atul, > > You might remember me :) How is it going? When I was by them, I was > considering setting up Remedy to preload libumem, for better memory > management."arsystem" startup script on the QA environement should already > be set up to pre-load it. Look into it, let me know if you have any > questions. > > Thanks, > Lisa > On Tue, Oct 15, 2013 at 9:36 AM, Atul Vohra > <[email protected]>wrote: > >> ** >> >> Hi >> >> I got on this project where the client has ARS 7.1 p11 (i know very old) >> with apache-tomcat-5.5.23 on solaris >> >> Whenever the code hits a filter to consume the webservice arplugin dies >> and get the following errors: >> Filter Log: >> **** Error while performing filter action: Error 8760 >> >> arerror.log >> 0 : AR System server terminated when a signal/exception was received >> by the server (ARNOTE 20) >> 11 >> 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) >> 0 : Unable to access thread local storage. (ARERR 8747) >> WriteWorkflowTraceLog() >> 0 : Unable to access thread local storage. (ARERR 8747) >> WriteWorkflowTraceLog() >> >> armonitor.log >> ARMonitor child process (pid:3844) died with 65280. >> ./arplugin >> >> When I do a a remedy restart: >> Error occurred during initialization of VM >> Too small initial heap >> >> Also I see the following error (stderr) when remedy crashes (not captured >> in the arerror.log or armonitor.log >> log4j:WARN No appenders could be found for logger >> (org.apache.axis.i18n.ProjectResourceBundle). >> log4j:WARN Please initialize the log4j system properly. >> >> >> Any clue as to what next would be appreciated. >> >> Thanks >> Atul >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
