Hi Mayuresh
Thanks for your response.
As stated in my email, it happens when the filter that consumes the web service
executes. At that time arplugin crashes.
Atul
---------------------------- Original Message ----------------------------
Subject: Re: 7.1 Patch 11 arplugin crashes when the filter consuming the
web-service is invoked
From: "Mayuresh Wagh" <[email protected]>
Date: Tue, October 15, 2013 10:34 am
To: [email protected]
--------------------------------------------------------------------------
> You may want to collect API/SQL/Filter logs & see what's happening. 7.1 is
> out of support so, if there is something new problem which is causing it,
> then we are unlikely to get much help.
>
> However it's worth checking API/SQL/Filter logs to see where it's failing.
>
>
> On Tue, Oct 15, 2013 at 7:42 PM, lisa bumshteyn <[email protected]> wrote:
>
>> **
>> Hi Atul,
>>
>> You might remember me :) How is it going? When I was by them, I was
>> considering setting up Remedy to preload libumem, for better memory
>> management."arsystem" startup script on the QA environement should already
>> be set up to pre-load it. Look into it, let me know if you have any
>> questions.
>>
>> Thanks,
>> Lisa
>> On Tue, Oct 15, 2013 at 9:36 AM, Atul Vohra
>> <[email protected]>wrote:
>>
>>> **
>>>
>>> Hi
>>>
>>> I got on this project where the client has ARS 7.1 p11 (i know very old)
>>> with apache-tomcat-5.5.23 on solaris
>>>
>>> Whenever the code hits a filter to consume the webservice arplugin dies
>>> and get the following errors:
>>> Filter Log:
>>> **** Error while performing filter action: Error 8760
>>>
>>> arerror.log
>>> 0 : AR System server terminated when a signal/exception was received
>>> by the server (ARNOTE 20)
>>> 11
>>> 0 : AR System server terminated -- fatal error encountered (ARNOTE 21)
>>> 0 : Unable to access thread local storage. (ARERR 8747)
>>> WriteWorkflowTraceLog()
>>> 0 : Unable to access thread local storage. (ARERR 8747)
>>> WriteWorkflowTraceLog()
>>>
>>> armonitor.log
>>> ARMonitor child process (pid:3844) died with 65280.
>>> ./arplugin
>>>
>>> When I do a a remedy restart:
>>> Error occurred during initialization of VM
>>> Too small initial heap
>>>
>>> Also I see the following error (stderr) when remedy crashes (not captured
>>> in the arerror.log or armonitor.log
>>> log4j:WARN No appenders could be found for logger
>>> (org.apache.axis.i18n.ProjectResourceBundle).
>>> log4j:WARN Please initialize the log4j system properly.
>>>
>>>
>>> Any clue as to what next would be appreciated.
>>>
>>> Thanks
>>> Atul
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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