There is a rules based email engine the was released with ARS/ITSM 8 that allows this to be done. The original code may be on communities.
Sent from my Verizon Wireless 4G LTE DROID Kathy Morris <[email protected]> wrote: >** <!-- /* Font Definitions */ @font-face {font-family:Calibri; >panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, >li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; >font-size:11.0pt; font-family:"Calibri","sans-serif";} a:link, >span.MsoHyperlink {mso-style-priority:99; color:blue; >text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed >{mso-style-priority:99; color:purple; text-decoration:underline;} >span.EmailStyle17 {mso-style-type:personal-compose; >font-family:"Calibri","sans-serif"; color:windowtext;} .MsoChpDefault > {mso-style-type:export-only; font-family:"Calibri","sans-serif";} @page >WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} >div.WordSection1 {page:WordSection1;} --> > >Hi, > > > >We have a requirement to generate Incident tickets based on email content. >Example: if the email starts with “Provisioning” then automatically route the >ticket to the provisioning team. Is this a complex task to do? Would I use >the email template workflow or is there a better way to do this? We are hoping >to complete this within 1 week – or should we plan on more time for this type >of integration? > >_ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
