Hello, Our inbound emails are processing VERY sporadically (and frequently fails to process any at all). Sometimes it will set the emails to "read" but will not delete them, other times it will not even read them. We have tried moving the emails out of the mailbox and feeding them in 1 at a time. We have tried restarting the email service, the ARS Service, changing our polling, we verified our heap size is min 256 max 1024 and we are at 50mb while resting. We changed the chunk size from 100 to 5000 and we changed the IncomingMessagesQueueSize from 100 to 20. I also added the NumberOfSenderThreads = 5 to the EmailDaemon properties. We have analyzed our indexes and make adjustments accordingly. Nothing seems to be helping. This is a production issue that is critical to our business.
Windows 2008 r2 64-bit SQL ARS 7.5.00 patch 007 CMDB 7.5.00 patch 005 ITSM 7.5.01 patch 002 SLM 7.5 patch 001 [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us: interpublic.com<http://www.interpublic.com/> Twitter<https://twitter.com/#%21/interpublicipg> Facebook<https://www.facebook.com/InterpublicGroup> Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile [email protected]<mailto:[email protected]> Lync Communcator<sip:[email protected]> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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