Hi, Kunal. Thank you for your response. We are using ITSM 8.1 ,This issue is inconsistent, earlier it was working fine..
Regards,Rudra Date: Fri, 18 Oct 2013 20:15:35 +0530 From: [email protected] Subject: Re: Approval Error To: [email protected] ** Rudra, What version you are facing this error?The behavior you have reported is a known Defect SW00410854 in 8.0. You can reach out to BMC Support to get the fix. Hope this helps.Regards, Kunal On Fri, Oct 18, 2013 at 2:49 PM, Rudra K <[email protected]> wrote: Hi Team, We are facing an error while approving any request through email. Error Sample:- a) Instruction: Instruction Number: 0 Instruction Template: Message Type: Message Number: 4934 Message Text: The modify key in the incoming modify action email message is invalid. Make sure that the modify key was not modified. Appended Text: 2699629121 "ARERR 4934 The modify key in the incoming modify action email message is invalid. Make sure that the modify key was not modified. " Please sugesst solution ASAP. Thanks in advance. Rudra. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
