Hi,
Your thinking is not off. The run-if should contain something like you tried.
The problem is probably WHEN to do the check. ACTL:s has some kind of user
action as their trigger.
I would probably choose to do this in a FLTR instead, as they are run on the
server, and controls values before they get stored in the database.
ACTL:s are more geared to assist the user, and FLTR:s are the ones to control
things.
The filter also need a trigger, and that would be Submit and Modify, which
corresponds to creating a new (Submit) ticket, and updating an existing ticket
(Modify).
Make sure to get yourself to some training as soon as possible!
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hello,
>
> Forgive me if this is a ridiculously simple problem. I inherited support of
> our AR System environment from a former trained Admin, but I myself have been
> entirely self-taught so there is a bit I do not know. I am trying to create an
> active Lync that will throw an error if there is a mismatch between 2 fields
> that should contain the same value.
>
> I have created several active links before this for various things, but have
> never had to try and write logic to compare the values between fields to
> ensure they are the same, this would be easy if the values were always
> supposed to be one, thing, but in this case they are the Assigned group and
> the "Owner group" of an incident.
>
> I tried using the following Logic just as an experiment: 'Assigned Group' !=
> 'Owner Group'
>
> This did not throw any errors in Dev Studio, but also does not seem to be
> working when I test it.
>
> I would appreciate any help. Thanks!
>
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