Using the following Logic: 'Assigned Group' != 'Owner Group' should work as long as it's in the Run If Qualification of an Active Link.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tim Buchanan Sent: Thursday, October 24, 2013 2:32 PM To: [email protected] Subject: Using workflow to compare two fields Hello, Forgive me if this is a ridiculously simple problem. I inherited support of our AR System environment from a former trained Admin, but I myself have been entirely self-taught so there is a bit I do not know. I am trying to create an active Lync that will throw an error if there is a mismatch between 2 fields that should contain the same value. I have created several active links before this for various things, but have never had to try and write logic to compare the values between fields to ensure they are the same, this would be easy if the values were always supposed to be one, thing, but in this case they are the Assigned group and the "Owner group" of an incident. I tried using the following Logic just as an experiment: 'Assigned Group' != 'Owner Group' This did not throw any errors in Dev Studio, but also does not seem to be working when I test it. I would appreciate any help. Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
