You need to have DL's for only the support groups that have more than 25 members and you should be good to go. You don't need to set it for all 250 groups.
If that is not possible, it would need customization. You can try to use a table field, with the particular support group members in that table. Then put a workflow that does a table loop and sends notification to everyone in that table - one person at a time, instead of to all of them at once. Thanks, Anusha Das NRC-ITISS Remedy Developer ITIL V3 Foundations Dell | Services, Federal Government Office +1 240.406.9864 [email protected]<mailto:[email protected]> or [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dinesh Kumar Sent: Saturday, October 26, 2013 2:43 AM To: [email protected] Subject: Re: Email Notification Issue ** Hi Mark/Anusha/Terry, We are having around 250 support groups, In that only 50 groups are having email distribution list others are not having any email distribution list. Is there any other option other that DL . Thanks, Dinesh kumar. On Fri, Oct 25, 2013 at 10:17 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Dinesh, If you are using a static qualification like If Assigned Group = "Networking" than you can use a hard coded DL in User Name as David describes below. If this is something like If x=y notify the assigned group then you would want to use $Assigned Group$ as the User Name. Then on the Support Group on the Group Notification Setting tab, in the Group Email field, put the DL there. BMC recommends using the DL approach in the Support Group form for groups over 25. If you need to retain the list of email id's for some auditing then I would continue to set those but not use them Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of David Durling Sent: Friday, October 25, 2013 12:20 PM To: [email protected]<mailto:[email protected]> Subject: Re: Email Notification Issue ** Dinesh, If I understand your question: You can just put the name of the group in the notification filter. Remedy will take that & send a separate copy of the notice to each member (if there are 50 members, it will make 50 separate emails). If that's a concern, you could alternately use an email distribution list outside of Remedy and have the filter notify that. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dinesh Kumar Sent: Friday, October 25, 2013 11:34 AM To: [email protected]<mailto:[email protected]> Subject: Email Notification Issue ** Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
