Hi, Have you tried deleting the User Tool local cache?
This can sometimes become corrupted for certain forms/servers or if there is a cached value that has changed, the system my not recognise it and therefore stop rendering. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 04 November 2013 16:32 To: arslist@ARSLIST.ORG Subject: Re: flashboard not displaying from user tool ** Hi Fred, No. There was no DNS update. And in our test environment its working in both aruser as well as in browser client. our test and prod is in same network. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W <frederick.w.gro...@xo.com> wrote: ** Was there a DNS update on your network? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 04, 2013 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: flashboard not displaying from user tool ** not that I know of...maybe someone else can chime in :) On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey wrote: ** Hi LJ, Default web path is already set. I rechecked that setting. Is anything else which I need to check and reconfigure may be? -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing wrote: ** I'm talking about the Server Administration console (Remedy Server), Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is what's used to render the flashboards for the client. On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey wrote: ** Hi LJ, Are you talking about AR Server information or mid tier config page one settings need to check? I didnt change anything in last few days. Earlier it was working fine in both browser as well as in aruser tool. But since 2-3 days suddenly stopped displaying flashboards in aruser tool but thru browser its showing. Even I puzzled because for both aruser tool and browser may uses same setting for flashboards. -- Sandeep Pandey Remedy Developer On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote: ** Sandeep, Even the user tool uses the Mid-Tier to render flashboards...I believe the Client uses the settings in the server config of the mid-tier url to get to the proper information. Have those settings been changed? On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey wrote: ** Dear List, I have 2-3 flash-boards which is populating correctly in web browser but its not populating via aruser tool. Even in aruser tool it was displaying few days back but suddenly stopped displaying. Can any body suggest why behaving like this? Envt: 7.6.04 sp4 windows 2k8 -- Sandeep Pandey Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
