Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ?
As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct me if i am wrong. Regards, Amit B. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
