Hi Amit, Can you please explain what is your exact requirement. I have done an integration where once end your enters his employee id on IVR an URL generated (passing empID in URL) which essentially load the Incident form in new mode with all the customer details.
BR, Vishwa BPA, CSC HAVE A NICE DAY On Thursday, November 21, 2013 5:43 PM, Remedy consultant <[email protected]> wrote: ** Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct me if i am wrong. Regards, Amit B. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
