Is Export/Import not an option for you? RRR had some tools at WWRUG13, but I don't know if they have been published yet
On Tue, Nov 26, 2013 at 11:38 AM, Chad Wilhelm <[email protected]>wrote: > Hello, > > What rrr tools would you recommend for moving custom objects from ARS 8.1 > to another ARS 8.1 server? > > Thank You, > Chad Wilhelm > CareTech Solutions > Office: (248) 823-0177 > > Helping extraordinary people do extraordinary things > Best in KLAS > Partial IT Outsourcing 2012 > Extensive IT Outsourcing > 2008, 2009, 2010 and 2011 > Best in KLAS Awards: > Software & Services > www.KLASresearch.com > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, June 27, 2013 10:50 AM > To: [email protected] > Subject: Re: Upgrade from v5.1.2 to v8.1 > > Hi, > > It seems much easier to just install a 8.1 and export/import the def file > followed by a migration of the data using the API. > > RRR have tools to assist you in many of these steps, as you may need to > fix some parts of your application to fully functional. > > As for upgrading from HelpDesk to ITSM 8.1, I think you should start from > scratch on that one... > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hello All, > > We are trying to perform an upgrade of our Remedy Instance on v5.01.01 > > to v8.1. > > So far we have upgraded ARS from v5.1.2 > v6.3 > v7.1 > > > v7.6.04.(Solaris) on Dev Environment as a proof of concept. > > We are targeting to Upgrade to v8.1 and also to move to Linux(VMware > ESX). > > To accomplish this here's what we are trying to do: > > 1. Upgrade ARS to v7.6.04(Solaris), take DB(10g) copy 2. Install a > > fresh ARS of v7.6.04(Linux) + DB(10g) 3. Drop DB of Step 2 + Attach DB > > copy from Step 1(so we will have a ARS > > v7.6.04 with Linux on 10g DB) > > 4. Upgrade DB to 11g > > 4. Run upgrade install from ARS v7.6.04 to v8.1 > > > > Based on the above approach/ steps I have few questions: > > 1. Is the above approach feasible?, as the aim for our upgrade is to > > bring our Remedy instance to a supported version. > > ARS upgrade from v5.1.2 to v8.1. Also, we would like to move away > > from Unix/Solaris platform to Linux VM platform. > > 2. We also have ITSM 5.6/Remedy HelpDesk v5.1.2 - How do we handle > > this? As for now, we are only thinking of upgrading ARS not ITSM. > > 3. Also, my understanding is v7.5 onwards, there has been drastic > changes. > > Any caveats of losing our customizations(Customization on HPD as well > > as Custom applications we have in place)? How do we handle these? > > 4. Dev Server - As a proof of concept on our Dev Server, we upgraded > > ARS from v5.1.2 to v7.6.04 so far. Working on to upgrade to v8.1 now. > > 5. DB from non-unicode to unicode - Our Dev DB was already Unicode. > > Whereas our Prod DB is non -unicode, so at what point do we have to > > convert from non-unicode to Unicode(before running v6.3 Upgrade install)? > > > > Source - ARS v5.1.2 + ITSM v5.6(HelpDesk v5.1.2) + Custom/Home grown > apps. > > Destination/Target - ARS v8.1 + ITSM v5.6(HelpDesk v5.1.2) if > > supported or ITSM v8,1(Service Desk) + Custom/Home grown apps. > > > > Environment Information: > > Current Production: > > Environment Info: > > AR Server Version : 5.01.02 Patch 1313 Hardware : sun4u Operating > > System : SunOS 5.10 DB : SQL -- Oracle DB Version : 10.2.0.5.0 - 64bi > > > > Current Development (where we are running ARS Upgrade Installs): > > Environment Info: > > AR Server Version : 7.6.04 SP4 201209051922 Hardware : sun4u Operating > > System : SunOS 5.10 DB : SQL -- Oracle DB Version : 10.2.0.5.0 - 64bi > > > > Does the above approach feasible? I would highly appreciate any > > help(practical lessons, gotchas, caveats, etc) you can provide. > > > > Regards, > > Raj > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
