Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey.
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