Hi Andrey, Yes it is very much possible to create incident via email. For this you need to write a workflow on AR System Email Messages form. Create a staging form and push the data from AR System Email Messages form to this staging form. Once data reaches to staging form validate the User via CTM:People form and then push the data to HPD:IncidentInterface_Create. There is OOB workflow which will push data from HPD:IncidentInterface_Create to HPD:Help Desk form. The flow of incident creation would be like this-
AR System Email Messages-->Staging form-->User validation via CTM:People form--> HPD:IncidentInterface_Create-->HPD:Help Desk Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrey Blednykh Sent: Tuesday, 3 December 2013 10:10 AM To: [email protected] Subject: Create a new Incident on any email ** Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
