Hi,
Apparently the tool tries to export the definitions (exp) of HPD:Help Desk,
and consequently crashes...
The vfc apparently compares your currrent def-version-timestamp to the one of
the server, and finds it necessary to get the definjition again. You have
probably updated the form since it was retrieved the last time some 7 days
ago...
Best Regards - Misi, RRR AB, http://rrr.se
> Hi,
>
> \$NULL\$ worked out and got results. On the otherhand, captured arapires and
> cmd logs after executing the runmacro with recorded macro files. I need
> assistance on troubleshooting these logs, since I didn’t see any Error
> messages in these logs. Unfortunately, no links found in communities as of
> now.
>
> In cmd_1, after validate form cache, the below entry was logged and
> Segmentation fault error displayed in putty.
>
> # ARValidateFormCache
> #
> vfc
> HPD:Help Desk
> 1385469149
> 1385469149
> 1385469149
> #
> # ARExport
> #
> exp
> 1
> 1
> 2
> HPD:Help Desk
> 0
> ****** FILE NAME ******
>
> Any simple way to understand what went wrong....
>
> Regards,
> Govind M
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, November 27, 2013 6:03 PM
> To: [email protected]
> Subject: Re: Runmacro fails
>
> Hi,
>
> "...$NULL$..." will be expanded by the shell to "...$...", which explains that
> problem.
>
> Try "...\$NULL\$..." instead.
>
> Then you can set environment ARAPILOGGING=1 and check the resulting arapicmd*
> and arapires* files to see how far the tool gets when you try to run the Macro
> you were talking about earlier.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Misi,
>>
>> I have used ftp as well as scp. But still no results.
>>
>> Also, the below format throws the error as Unknown reference fields
>> when the parser intercepts the $ symbol.
>>
>> runmacro -x <servername> -U <username> -P <password> -o
>> "/App1/report.csv" -f "HPD:Help Desk" -t csv -q " ('UAN GO Number' !=
>> $NULL$ OR 'VAS exists flag'
>> != $NULL$) AND 'Status*' < 4"
>>
>> Accessing server - <servername>...
>>
>> Processing form - HPD:Help Desk ...
>> Unknown field reference - position 47 (...ists flag' != $^) AND
>> 'Status*'...) [ARERR 2297]
>>
>> Server - <servername> access complete with total matches of 0 record(s).
>>
>> Thanks,
>> Govind M
>> +91 8123458366
>> Atheeb Remedy Team
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, November 26, 2013 9:18 PM
>> To: [email protected]
>> Subject: Re: Runmacro fails
>>
>> Hi,
>>
>> Copy/paste seems to be a bad idea, as there are some special control
>> characters in the file.
>>
>> I suggest you use ftp or scp instead, and see if that helps.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>> Hi listers,
>>>
>>> I was trying to execute the below command in Putty.
>>>
>>> ./runmacro -d "<path of macrofile>" -x <servername> -U <username> -P
>>> <password> -e reportsavedname
>>>
>>> It gives the below statement and exist. As a prequisite, I have
>>> updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH.
>>> Also added
>>> LoadSchemaFromCache: F in conf. But no result.
>>>
>>> Action Request System Unix Runmacro Version 7.1.00 Copyright (c) BMC
>>> Software, Inc. 1991-2007. All rights reserved.
>>>
>>> Executing macro - UANVASReport. Please wait...
>>> Segmentation Fault (core dumped)
>>>
>>> But I still have a doubt on the format of *.arq file which was
>>> recorded in windows client and copy pasted into unix directory with
>>> permissions. I just changed the "to file:" path adjusting to Unix format.
>>>
>>> Is there something I am missing to do.? Appreciate any suggestion.
>>>
>>> Solaris 10, ARS 7.1 Patch 8
>>>
>>> Thanks,
>>> Govind
>>>
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>>
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>
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