Hi Misi, Could you please explain bit elaborate on updating the form definitions. The last update on the form .def was happened on June month. Today, I have captured few logs and it shown the timestamp as yesterday.
My unix admin has explained me on this error like the funtions starts with 00237544 defined in runmacro are not executed because of some memory issue (smalloc, malloc)... Thanks, Govind M -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Wednesday, December 04, 2013 2:29 AM To: [email protected] Subject: Re: Runmacro fails Hi, Apparently the tool tries to export the definitions (exp) of HPD:Help Desk, and consequently crashes... The vfc apparently compares your currrent def-version-timestamp to the one of the server, and finds it necessary to get the definjition again. You have probably updated the form since it was retrieved the last time some 7 days ago... Best Regards - Misi, RRR AB, http://rrr.se > Hi, > > \$NULL\$ worked out and got results. On the otherhand, captured > arapires and cmd logs after executing the runmacro with recorded macro > files. I need assistance on troubleshooting these logs, since I > didn’t see any Error messages in these logs. Unfortunately, no links > found in communities as of now. > > In cmd_1, after validate form cache, the below entry was logged and > Segmentation fault error displayed in putty. > > # ARValidateFormCache > # > vfc > HPD:Help Desk > 1385469149 > 1385469149 > 1385469149 > # > # ARExport > # > exp > 1 > 1 > 2 > HPD:Help Desk > 0 > ****** FILE NAME ****** > > Any simple way to understand what went wrong.... > > Regards, > Govind M > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Wednesday, November 27, 2013 6:03 PM > To: [email protected] > Subject: Re: Runmacro fails > > Hi, > > "...$NULL$..." will be expanded by the shell to "...$...", which > explains that problem. > > Try "...\$NULL\$..." instead. > > Then you can set environment ARAPILOGGING=1 and check the resulting > arapicmd* and arapires* files to see how far the tool gets when you > try to run the Macro you were talking about earlier. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Misi, >> >> I have used ftp as well as scp. But still no results. >> >> Also, the below format throws the error as Unknown reference fields >> when the parser intercepts the $ symbol. >> >> runmacro -x <servername> -U <username> -P <password> -o >> "/App1/report.csv" -f "HPD:Help Desk" -t csv -q " ('UAN GO Number' >> != $NULL$ OR 'VAS exists flag' >> != $NULL$) AND 'Status*' < 4" >> >> Accessing server - <servername>... >> >> Processing form - HPD:Help Desk ... >> Unknown field reference - position 47 (...ists flag' != $^) AND >> 'Status*'...) [ARERR 2297] >> >> Server - <servername> access complete with total matches of 0 record(s). >> >> Thanks, >> Govind M >> +91 8123458366 >> Atheeb Remedy Team >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> Sent: Tuesday, November 26, 2013 9:18 PM >> To: [email protected] >> Subject: Re: Runmacro fails >> >> Hi, >> >> Copy/paste seems to be a bad idea, as there are some special control >> characters in the file. >> >> I suggest you use ftp or scp instead, and see if that helps. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >>> Hi listers, >>> >>> I was trying to execute the below command in Putty. >>> >>> ./runmacro -d "<path of macrofile>" -x <servername> -U <username> -P >>> <password> -e reportsavedname >>> >>> It gives the below statement and exist. As a prequisite, I have >>> updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH. >>> Also added >>> LoadSchemaFromCache: F in conf. But no result. >>> >>> Action Request System Unix Runmacro Version 7.1.00 Copyright (c) >>> BMC Software, Inc. 1991-2007. All rights reserved. >>> >>> Executing macro - UANVASReport. Please wait... >>> Segmentation Fault (core dumped) >>> >>> But I still have a doubt on the format of *.arq file which was >>> recorded in windows client and copy pasted into unix directory with >>> permissions. I just changed the "to file:" path adjusting to Unix format. >>> >>> Is there something I am missing to do.? Appreciate any suggestion. >>> >>> Solaris 10, ARS 7.1 Patch 8 >>> >>> Thanks, >>> Govind >>> >>> Please do not print this email unless it is absolutely necessary. >>> >>> The information contained in this electronic message and any >>> attachments to this message are intended for the exclusive use of >>> the >>> addressee(s) and may contain proprietary, confidential or privileged >>> information. If you are not the intended recipient, you should not >>> disseminate, distribute or copy this e-mail. Please notify the >>> sender immediately and destroy all copies of this message and any >>> attachments. >>> >>> WARNING: Computer viruses can be transmitted via email. The >>> recipient should check this email and any attachments for the >>> presence of viruses. The company accepts no liability for any damage >>> caused by any virus transmitted by this email. >>> >>> www.wipro.com >>> >>> ____________________________________________________________________ >>> _ _ _________ UNSUBSCRIBE or access ARSlist Archives at >>> www.arslist.org "Where the Answers Are, and have been for 20 years" >>> >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> The information contained in this electronic message and any >> attachments to this message are intended for the exclusive use of the >> addressee(s) and may contain proprietary, confidential or privileged >> information. If you are not the intended recipient, you should not >> disseminate, distribute or copy this e-mail. Please notify the sender >> immediately and destroy all copies of this message and any attachments. >> >> WARNING: Computer viruses can be transmitted via email. The recipient >> should check this email and any attachments for the presence of >> viruses. The company accepts no liability for any damage caused by >> any virus transmitted by this email. >> >> www.wipro.com >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > The information contained in this electronic message and any > attachments to this message are intended for the exclusive use of the > addressee(s) and may contain proprietary, confidential or privileged > information. If you are not the intended recipient, you should not > disseminate, distribute or copy this e-mail. Please notify the sender > immediately and destroy all copies of this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of > viruses. The company accepts no liability for any damage caused by any > virus transmitted by this email. > > www.wipro.com > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Below is the pstack output of the core root@RUH-UUAP-BMC01N # pstack core_RUH-UUAP-BMC01N_runmacro_0_0_1385469458_23554 core 'core_RUH-UUAP-BMC01N_runmacro_0_0_1385469458_23554' of 23554: ./runmacro -d /App1/uatrem/ar/RUH-UUAP-BMC01N/db/ -x ruh-uuap-bmc01n - fed27c9c _smalloc (20, 0, ea7dc, fed27e2c, fee15a60, fee1b2e8) + 98 fed27d08 malloc (20, 1, ea728, fed27d14, fee123ec, fee1c5e0) + 4c fee46fc0 __1c2n6FI_pv_ (20, 6, 5c, 15d74, fee5cd10, 5c) + 28 00237544 __1cOCARValueStructGImport6MrpcrnNCARStatusList__C_ (c63d18, ffbfce54, ffbfeb34, 5c, 237294, ffbfce54) + 200 0021c940 __1cOCARRelOpStructGImport6MrpcrnNCARStatusList__C_ (c63c78, ffbfce54, ffbfeb34, 70fd08, 0, 5ec016) + fc 0021bc08 __1cSCARQdDualifierStructGImport6MrpcrnNCARStatusList__C_ (c63a74, ffbfce54, ffbfeb34, 70fd02, 64e1dc, 5ec016) + 19c 0024c100 __1cNCARActiveLinkGImport6MrpcrnNCARStatusList__C_ (c63610, ffbfcd90, a, ffbfce54, 14, 3) + 358 00137f98 __1cMCCSSchemaDefYLoadActiveLinksFromCache6MpcrnNCARStatusList__C_ (6b3e00, 6ad1a8, ffbfeb34, c63610, 63b000, 0) + fc 00133540 __1cMCCSSchemaDefLLoadARFFile6MrnRCARServerNameType_rnJCGNString_rnNCARStatusList_pnJCCSSchema__C_ (6b3e00, c2c5f0, f, ffbfeb34, 6ad1a8, 7) + 5e8 001364ac __1cMCCSSchemaDefTLoadSchemaFromCache6MrnLCARNameType_pkcrnRCARServerNameType_rnNCARStatusList_pnJCCSSchema_CnJCARSchemaScarPropStorageType_CC_C_ (6b3e00, 6ad1a8, 0, 6ab34c, 1, 126f70) + 278 00138154 __1cMCCSSchemaDefELoad6MrnLCARNameType_pkcrnRCARServerNameType_rnNCARStatusList_pnJCCSSchema_CCCnJCARSchemaScarPropStorageType_CC_C_ (6b3e00, 0, 1, 1, ffbfeb34, 6ab330) + 114 0013b730 __1cTCCSSchemaDefFactorySDoSynchronizedLoad6MpnJCCSSchema_rnLCARNameType_pkcrnRCARServerNameType_rnUCCSFieldInstanceList_rnNCARStatusList_CCCnJCARSchemaScarPropStorageType_CCnJCGNString__p9E_ (67fcd0, 6ab330, 6aafd0, 1, 0, 6ab330) + 498 0013b140 __1cTCCSSchemaDefFactoryELoad6MpnJCCSSchema_rnLCARNameType_pkcrnRCARServerNameType_rnUCCSFieldInstanceList_rnNCARStatusList_CCCnJCARSchemaScarPropStorageType_CCnJCGNString__p9E_ (67fcd0, ffbfeb34, 6aafd0, 0, 6ab34c, 6ab330) + 188 0019bd90 __1cJCCSSchemaELoad6MpnLCAppAdapter_rnLCARNameType_pkcrnRCARServerNameType_rnNCARStatusList_CCCCnJCARSchemaScarPropStorageType_iCCnJCGNString__C_ (6ab330, 67fcd0, 6aafd0, ffbfe814, 6ad1a8, ffbfeb34) + 194 00166868 __1cXCCSMacroSetSchemaActionHExecute6MpnICCSMacro_rnNCARStatusList__C_ (ffbfe900, ffbfeb50, ffbfeb34, 5e1400, 67fbd0, 63e06c) + 184 00176688 __1cICCSMacroHExecute6MrnNCARStatusList_pnOCSchemaAdapter_pnLCAppAdapter_C_C_ (ffbfeb50, ffbfeb34, 140, 67fbd0, 67fbf8, 6aafa8) + 1a8 001225ec __1cNCMacroAdapterIRunMacro6MrnJCGNString_pnNCGNStringList_4pnNCARStatusList__C_ (67fbd0, ffbff0c0, 6814ac, 0, 0, ffbff010) + 160 00128468 __1cMCRunmacroAppMInitInstance6Mppci_C_ (ffbff214, 126f70, ffbff1e4, ffbff228, ffbff764, ffbff994) + 1274 00128b50 main (b, ffbffa7c, 65ec00, 67eca0, ffbffa17, 0) + 13c 0011e0e0 _start (0, 0, 0, 0, 0, 0) + 108 root@RUH-UUAP-BMC01N # _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
