Use the Work Info form, easier to modify and if a customer is called back more details can be captured.
-----Original Message----- From: Frank Caruso <[email protected]> To: arslist <[email protected]> Sent: Fri, Dec 6, 2013 10:10 am Subject: Customer call Back Tracking ITSM 764 We are getting a lot of requests from end users to add more Pending Status Reasons specifically to handle calling a customer back. OOTB there is one called "Client Action Required" which I think we be sufficient but we are being asked to add First Notification, Second Notification and Third Notification, and I'm sure not long from now we will get hit with Fourth, Fifth, etc. If this were a straight SQL menu field I might not have an issue adding the values but this a developer change which requires a Midtier cache flush. Anybody have any suggestions on how to track customer call backs using functionality provided in ITSM 764? Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
