Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least?
With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose "Show Actual View Size" and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell < [email protected]> wrote: > I'm still stuck. It's probably a "has it got gas in it" problem, but I > can't see it. Any help is appreciated. > > Thanks, > Tim > > -----Original Message----- > From: Timothy Powell [mailto:[email protected]] > Sent: Friday, December 06, 2013 11:17 AM > To: '[email protected]' > Subject: Adding fields to incident form causes scroll issues > > I searched this year's posting for this issue and not finding anything, I > am posting my issue. > > Environment: > ARS 7.6.04 SP4 > ITSM 7.6.04 SP2 > Mid-Tier 7.6.04 SP4 > > Description: > I have a requirement to modify HPD:Help Desk to: > Add a row to the Template and Summary fields (from 1 row to 2 rows of > display). > Add 3 fields to the Incident details area as well. > > Steps taken: > I opened Dev Studio and one-by-one, enlarged (in height) the various panel > holders and panels in the following order. > z2PLH_ConsoleFlashBoards > z2PL_Console > z2PLH_Details > z2PL_Main Body > > After each one, I flushed the cache, and tested the view. The maximized > mid-tier screen looked good and the reduced sized screen allowed for proper > scrolling that let me see all the fields in the view properly and the > z2PH_FormControlHolder which contains all the buttons, floated properly to > stay below all the visible fields as I tested various sized reduced screens. > > Next: > I enlarged the z2PH_IncidentInformation panel and I added the rows to > Template and Summary and added the 3 fields to that panel. > I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels > down to accommodate the new size of the z2PH_IncidentInformation panel. The > relocated panels were within the resized panel holders and panels described > in Steps taken. > > Saved form > Flushed MT cache. > Open in browser. > Maximized window looks fine. > BUT NOW if I reduce the screen down the scroll bars appears but it stops > "adjusting" and blocks the last 3 fields in the > z2PH_AdditionalIncidentInformation panel. This also occurs in search mode > when there is a results list. > > So it appears that something is not allowing the z2PH_FormControlHolder to > move below point x OR something is prohibiting on of the panels from > expanding past that point. > > Anybody have a clue as to what I need to look for here? > > Thanks. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
