Hi, Sweety: I didn't follow the entire thread, but if the user account you're attempting to use doesn't require the ability to "update", Remedy AR still offers one more license type. An account with a "Restricted Read" license can be used from multiple IPs, simultaneously. Again, it is only used for SUBMISSION and not UPDATE.
You can read more about it in the documentation. It is still available in 8.1. Typical use may be for "anonymous" surveys, etc. Michelle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Susan Palmer Sent: Sunday, December 15, 2013 3:31 PM To: [email protected] Subject: Re: API : Override ARERR [9084] User is currently connected from another machine ** It is against license rules to try and evade letting a user (a fixed/floating license) from connecting from another PC at the same time they are connected on another PC. A solution to prevent this would be against BMC licensing rules. Please stop asking for people on the list to supply this information. If you don't 'get it', it's to prevent a company from buying 1 license and letting 10 people use it. Susan On Sat, Dec 14, 2013 at 7:02 AM, Karthik <[email protected]<mailto:[email protected]>> wrote: ** I meant users with fixed license On Dec 14, 2013 6:32 PM, "Karthik" <[email protected]<mailto:[email protected]>> wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, "LJ LongWing" <[email protected]<mailto:[email protected]>> wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, "Sweety" <[email protected]<mailto:[email protected]>> wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
