SRM - Service Request Management It's self service for your customers. They can use it to submit requests instead of calling or emailing.
AOT - Application Object Template PDT - Process Definition Template SRD - Service Request Definition Incident, Change, Work Orders If you want to kick start your learning be prepared to be kicked. It's not an intuitive process. The inimitable Tauf Chowdhury taufc...@gmail.com> once wrote on this very listserv: ...... here's all ya need to know about SRM in a few lines instead of 4.5 > days: > Step 1. Create Application Template > Step 2. Create AOT > Step 3. Create PDT > Step 4. Create SRD > Step 5. Create your questions > Step 6. Map your variables. > Step 7. (Optional) Give entitlements > Step 8. Enable Online! > Step 9. Pat yourself on the back if it is actually visible and works the > first time around. :) For step 1 I'd start with an incident template. Search BMC Communities, YouTube, etc for SRM videos. There's a couple of helpful ones out there. On Tue, Jan 7, 2014 at 11:39 AM, Sweety <sweetykhann...@gmail.com> wrote: > Hi List, > > Can you help me to understand some points in SRM ? > > What is SRM ? > Why there is a need of SRM? > What are AOT, PDT and SRDs ? > With what all applications it can be integrated ? > How can I kick start and learn SRM ? > > I will appreciate your time and inputs. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
