Rod, Any time I have seen the behavior you are describing, it is a caching issue, either on the client or the server. In your case clearing the local browser cache doesn't fix it, so that indicates that it is the Server Cache that is corrupted. In these cases a flush cache is necessary.
To answer why other users aren't seeing the same problem, they may not be using the same cache. I'm sure you have noticed the 'cacheid=aoeua' at the end of the URL....it's that cache that's having problems, unfortunately, BMC doesn't provide granularity to be able to flush just THAT cache. You will need to identify which Mid-Tier server your user is on (I typically have a static file on each server that tells me that information) and flush it for that one only. On Wed, Jan 8, 2014 at 11:19 AM, Griffin, Rod E ACE-IT CONTRACTOR < [email protected]> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > We're running ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4, IE 9 > > We have 4 mid-tiers behind a load balancer connected to 2 ARS servers. > We're using the Best Practice View of the Incident screens. > > Periodically we'll have a user report that a field gets partially overlaid > by another field thus rendering the overlaid field inaccessible. > This doesn't appear to be field specific as it has happened on different > fields. The most recent occurrence happened when the Assignee field move > under the Service field. Other users accessing the same mid-tier at the > same time do not experience this behavior. Logging the affected user out, > clearing the browser cache, exiting the browser and restarting does not > clear the condition. > > Has anyone experienced this behavior? > > Rod Griffin > Lockheed Martin > Remedy Development and Support > 303-319-2036 > > > > Classification: UNCLASSIFIED > Caveats: NONE > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
